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This was incorrectly listed as airport parking. It is offsite. It takes too long to get there. They crammed too many people into too small a car, because they don’t have a real shuttle. It took too long to check out the car. The car stunk.
One switch is not at the Houston airport, the address listed was a comfort suite hotel 10 minutes away. When we got to comfort suite hotel they stated the company is no longer there and had moved. I attempted to call the number on the email and received no response. I had to reserve another vehicle and paid three times as much.
Customers that need to drop off their car after hours need an option to do so and be provided with viable option or reimbursement to secure transportation to the airport
There was so much hidden cost rent from a bigger company that's what I ended up doing half the cost .
Great service and clean car
I’m waiting for someone in a management or leadership position to call me back so I can share concerning and detailed feedback about my experience. Something inappropriate and unprofessional occurred during my pickup process and I would like to speak with someone as soon as possible.
Great rates
My flight landed on time. I was waiting on their shuttle driver. They said it wouldn't be a problem even though I would be over an hour late. I arrived one hour and 13 minutes past my reservation BECAUSE OF THEIR SHUTTLE! When I went o the desk they told me because I was over the hour they cancelled my reservation and there was nothing they could do and wouldn't let me make a new reservation even though the vehicle wasn't rented out to anyone else and they kept my deposit. Horrible and rude.
My flight landed on time. I waited a half an hour for their shuttle which didn't arrive for 45 minutes and only after I called. I told them what time my reservation was at and I was still waiting on their shuttle driver. They said it wouldn't be a problem even though I would be over an hour late. I arrived one hour and 13 minutes past my reservation BECAUSE OF THEIR SHUTTLE!!!!!
Friendly service once you get to know and understand them a little