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I used your company because I thought that it was on IAH property, as indicated on the Kayak app. This was not the case. My 2pm reservation turned n2 an hour wait because the employee who was tasked to pick up my family of 4 showed up in a small SUV. Then we had to wait even longer until the guy at the office showed up in a similar vehicle where we all had to squish in bc I refused to wait any longer. 1 guy in the office and another picking up customers is not a business. Never again.
Rented a car for a city they no longer operate in. The address on the website still shows Houston, but when you arrive at the pickup location, there is no one there.
Then there is zero correspondence by email or phone call through several attempts. We were left without a car while in town with a sick elderly person for cancer treatment.
Very friendly, professional and helpful staff. Thanks !
Experience overall was great. Only issue I had was with deposit. It was extremely high deposit even though I was using a credit card.
Excellent service. They made the service from IAH (Houston Int'l to their location very simple and quick, once we figured out where to meet them. This is a "new" branch in Houston, of a Florida Company. Basically, a "startup". They are doing a great job. Still working out some of the bugs but we were totally satisfied with the service and the car. I would definitely rent from them again and wholeheartedly recommend them.
The staff at the Miami airport were very helpful and professional
Not clear information about the insurance
The stuff was very friendly. The car was pretty new and gas saving efficient. Very nice driving experience.
The shuttle driver was very courteous and friendly. The agent was very nice and knowledgeable of his work..excellent customer service. Please keep up the good work and excellent service
Effortless.