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Wrong address on the car voucher.
Excellent service. Very pleasant and helpful. Would definitely rent from them again.
The car was dirty and not at all what I had ordered. When I arrived back to drop off the car, no one was there and I could not receive my receipt.
Agency reply:
Can you please give me your contract number. I looked it under our system and did not see your reservation rent it out. Can you please confirm if you rented a car from Peel car rentals not from any other company. Thanks
My flight was delayed 3 hours and they gave my car away. In fact, they had no cars so I had to go to another agency.
Agency reply:
Sorry for the inconvenience. Unfortunately according to the terms and condition company does not hold the car for more than one hour from the time of reservation. Lot of time customers make multiple reservation in different place to keep their reservation and we don't even know if they are coming for sure, unless we have a flight number of credit card information then we can track the flight number, or by having credit card number we know for fact customer coming to pick up the car. Customer can also call to confirm the rental car or call us to inform the flight delay
Friendly service from all staff.
Ran out of cars and was sent to another agency with out being notified. Car rented was in terrible shape
Agency reply:
Sorry for the inconvenience. We tried to help because we were out of cars and we did not want to leave you
stranded and get double charged from some other company which is more bad. When ever you come next we will give you 30% off from your reservation. I would like personally to say sorry for inconvenience
The team that own this company are great business people who know that customer service is the key to building this great little company
We highly recommend them
Could gather more pre-rental info such as e-mail to help the communication process prior to rental date.
Car was delivered to hotel which was helpful to us.