This was a total and complete nightmare from beginning to end. This "agency" is running a complete scam and should not be allowed to advertise on Expedia. You know this is a total scam because after seeing the name and looking at reviews of all the third parties this has been going on for quite some time. It is really unsafe and horrible, especially for families traveling with small children.
We were not picked up at the airport. No shuttle service available to pick us up. We called the office EIGHT times. On our last call, when we spoke with someone, we were finally informed that they could not honor our reservation due to THEIR internet issues. We were left at the airport with no transportation. We had to make other arrangements costing us valuable time and money.
I had a good experience. I would say they should have a number you can call to request someone to pick you up to take you to the airport. The driver came, but we still needed to get our luggage out of the vehicle and turn in the keys, etc. So, that driver left. Had to wait about 30 more minutes for another driver to come by. It was terribly hot outside, with nothing to drink. Would be nice to add a machine to purchase drinks/snacks. Also a number listed to request the bus to come.
AC was not working. Upon return agent said oh we have been having problems with the AC in that car. Additional insurance charge is ridiculous and a scam. I have Allstate full coverage but these guys made me pay $30/day for 5 times more coverage.