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I reserved a car, and got a confirmation email. Less than 24 hours before I was scheduled to pick up the car, I got an email stating that no cars were available and my reservation was canceled. It really put me in a bind, cost me extra money that I had not budgeted for this, and definitely does not give me any incentive to do business with them ever again.
Staff was excellent, and accomodating with booster seats for the kids. We really appreciated everything
The website allowed me to make a reservation for a 1 day rental. Only for me to call and find out that they do not do 1 day rentals. I called to try and straighten it out and the guy gave away my reservation to someone else. Please fix your website so that it does not allow people to make invalid reservations. very big inconvenience.
Will rent again
The vehicle was not clean but the customer service was good.
What a scam! I have rented from discounted rental places many times & I have never been disappointed, until now! The car was dirty (inside & out), it smelled like smoke, tire pressure light on, a head light was out and this was supposed to be a deal? My children were supposed to ride in this car! Thankfully I wasn't stranded & have to take the car. I left the car & rented one for another rental place. If this is your standard of rentals I feel sorry for any other customer that rents from you.
The staff was excellent! We were promptly picked up and taken to the airport. The whole experience was 'uneventful' which is all a person could ask for. There were absolutely no problems and any questions we had initially were answered thoroughly.
terrible! did not honor reservation placed on line..no acknowledgement of confirmation number given..policies completely different in person..vans were in horrible condition..no working windows..filthy..dents chipped paint everywhere..reeked like vomit & cherry air freshener. the vans looked like tow yard rejects! unbelievable!!!! worst car rental experience ever! and i rent often when going out of town..i will never book a car with this company again!
Called on day of pickup and was told that the vehicle was not available. Staff told me that they had called me for the past two days to inform me of the change -- I received no such calls. A manager at another facility attempted to secure us another van last-minute, but couldn't locate one. Offered us two minivans at the 15-passenger van price, which was nice, but didn't help because we only had one driver. Unpleasant experience that nearly wrecked our weekend.
Great rental! The van was clean, and comfortable and ran very well. The staff at Rent a Wreck were Great!