REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
You cancelled my reservations at the last minute
It was good,
First off I had no adresse where to pick up or to leave the vehicule. I asked the adress but they sent me the wrong one. I had to pay 2 uberd to get there. Secondly I asked when they would give my deposit back and never got an answer. They have a weird méthode of checking our insurance, I sent them the whole insurance proof, but they needed to talk to someone in the insurance company they finally after 50 minutes on the phone accepted.Otherwise the vehicule was clean and worked perfectly.
I wish it was clearer during the application process that the car I was renting was not near the airport, and that it was up to me to get to the car, aka, no shuttle to and from. Otherwise it was a great experience
Made the mistake of booking with this company because the more mainstream rental companies jacked up their prices during a busy weekend in Austin, but ended up spending about $50 in otherwise unnecessary Ubers, and wasted probably 6 hours of my time because they screwed up my reservation- on top of the $400 I’ve been charged for the rental (so far). Had one decent customer service experience but still waiting for a response on subsequent “fees” they charged me. Do not recommend.
The rental process and subsequent billing issues have been a hassle.
Car pretty dirty. Instructions for pick up were not clear and staff weren’t helpful in locating it. Thankfully the car key app showed a beacon where it was. Did not understand I would have to pay for parking to leave… that was unexpected additional cost. The phone app key was great!
A lot of friction. Customer experience is not dialed in. Vehicle not ready when I landed. How to drop off not clear. Seems like company is new and offering a great service. Hone education and customer communication and staff training to improve what you do.
Disastrous. For every dollar spent , I spent 20x fixing problems. 1/ Their messages and payments are filtered and delivered to junk mail / fraud files 2/ They ignore most calls and messages. 3/ They require a con call with your insurance provider to confirm that your coverage applies to the rental. 4/ They send "confirmations" for the wrong vehicle and location. 5/ They remotely disable the vehicle at the end of the rental, so if you are late, you will be stranded wherever you are.
My bank contacted me for fraud , my total amount doubled.
I waits for responses.