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I had to wait three and a half hours in the Phoenix sun because they rented a car they didn't have available and the help desk just punted me off. That said, they gave me a discount and I ended up getting a car. All in all 2/5 experience. Glad I wasn't in a rush.
The rental lot in PHX is unsecured and has zero lighting, arrived at 10Pm, had to use the flashlight on my phone to locate the car by license plate. The surrounding area is industrial so the only safety measures were the two big dogs in the lot next to the Resla's. They were very vocal but would have done little if someone was there to take advantage of the lack of customer safety. The car was filthy on the outside and had stuff left in it from the previous renter. Won't be renting from Resla.
Vehicle was not ready no one communicated with me for hours I had to Uber to and fro. The lot and find an alternative transportation. The was the worst experience I submitted a detailed and. Negative review on Yelp!
The car was not available at the quoted time. I arrived to the airport to find out that they were still processing my insurance. I waited hours at the airport to later be told that there actually weren't any cars available to rent. They appeared very disorganized, and customer support was not able to offer any help.
NA
The worse rental experience EVER. The car was not available when we arrived at the airport. As we landed I received a text saying sorry unfortunately all the vehicles were gone at this time. They did reimburse me, but that didn’t help being in a city with no vehicle for the weekend. It was very inconvenient, and the 20% off next time coupon will never be used. Plz don’t waste your time with this company. Oh… also if you plan on picking it up at the airport they will charge you an extra $50
You cancelled my reservations at the last minute
It was good,
First off I had no adresse where to pick up or to leave the vehicule. I asked the adress but they sent me the wrong one. I had to pay 2 uberd to get there. Secondly I asked when they would give my deposit back and never got an answer. They have a weird méthode of checking our insurance, I sent them the whole insurance proof, but they needed to talk to someone in the insurance company they finally after 50 minutes on the phone accepted.Otherwise the vehicule was clean and worked perfectly.
I wish it was clearer during the application process that the car I was renting was not near the airport, and that it was up to me to get to the car, aka, no shuttle to and from. Otherwise it was a great experience