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Made the mistake of booking with this company because the more mainstream rental companies jacked up their prices during a busy weekend in Austin, but ended up spending about $50 in otherwise unnecessary Ubers, and wasted probably 6 hours of my time because they screwed up my reservation- on top of the $400 I’ve been charged for the rental (so far). Had one decent customer service experience but still waiting for a response on subsequent “fees” they charged me. Do not recommend.
The rental process and subsequent billing issues have been a hassle.
Car pretty dirty. Instructions for pick up were not clear and staff weren’t helpful in locating it. Thankfully the car key app showed a beacon where it was. Did not understand I would have to pay for parking to leave… that was unexpected additional cost. The phone app key was great!
A lot of friction. Customer experience is not dialed in. Vehicle not ready when I landed. How to drop off not clear. Seems like company is new and offering a great service. Hone education and customer communication and staff training to improve what you do.
Disastrous. For every dollar spent , I spent 20x fixing problems. 1/ Their messages and payments are filtered and delivered to junk mail / fraud files 2/ They ignore most calls and messages. 3/ They require a con call with your insurance provider to confirm that your coverage applies to the rental. 4/ They send "confirmations" for the wrong vehicle and location. 5/ They remotely disable the vehicle at the end of the rental, so if you are late, you will be stranded wherever you are.
My bank contacted me for fraud , my total amount doubled.
I waits for responses.
There was virtually no communications. There should be a page on their website that explains what's going to happen. instead I got a continuous stream of texts asking for increasingly more personal information and more money. There were several additional fees that I had no idea.I was going to be asked to pay and then I had to pay to get the car out of parking which was another unexpected charge. The worst part of the whole thing was that I got a car that had been smoked in and STANK
Worst car rental experience of my life. Car was not ready at the airport, had to be Lyfted to the car 30 minutes away and still took another 30 minutes to actually find the car. When getting in the car, it reeked of weed and was filthy. Back door did not close properly. Also wasn't provided clear instructions on how to drop the car back off at the airport. 0 stars.
I arrived in Phoenix, AZ, at the location to pick up the vehicle. Just an empty lot and no one was there in a dicey neighborhood. I spoke to a rep at the (480) number but they were of little or no help because they are in Missouri and when they are not responded to digitally they are useless. A person finally arrives and contacts his supervisor who tells him everything is still being checked out, why did I complete all of the pre-checks ahead of time?
The email confirmation never told us that the rental car was away from the airport, and that we would need a taxi or Uber to reach the rental car. The customer service rep told us that our rental car would be waiting for us, but the car we had rented got into an accident & when we showed up- it wasn’t at the site! This prompted a call to Resla, and we had to wait several minutes to be put into another rental.