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I rented a car from Routes, and was very satisfied with the service, especially the free upgrade! The staff were friendly and knowledgeable. The pick up was a bit late and required a second call, however, that issue was rectified quickly. Completing the paperwork at the office took a bit of time, hopefully this will be streamlined in the future. I would definitely recommend Routes to friends and family.
Agency reply:
We appreciate your comments and hope to serve you again.
The space was dirty and the lady that waited on me did not have good customer service skills.
Agency reply:
We are sorry you did not have pleasant experience with us but we promise to do our best again next time.
Thank you !!
Team Routes Toronto.
Exceptional
Agency reply:
Thank you !!
Team Routes Toronto
I had to call twice. It took over 2 hours to get picked up and make it to the facility. The another 45 mins to leave with the car. I had to cancel an important appointment due to this major delay. Also, upon return I was told I would get up to a one hour grace period from when my contract was started in computer (not from when I left which would be fair) and then I had to argue with the girl who told me this two days prior and get that Manager to honor what his employee promised my not to worry.
Agency reply:
Sorry for the inconvenience. Our Chicago location will get back to you soon.
Though this could have been my own fault for not arriving sooner, I do believe I missed my return flight because the shuttle did not leave from the Routes facility soon enough. The driver was gone for 10-15 minutes after I got into the shuttle van. But that was after it was already waiting outside for some time. All service from Routes was great besides the shuttle. I missed my return flight.
Agency reply:
As per our records you were very late already when you arrived at the facility and you were informed at the time of pick up to be half an hour before you want to be at the airport.
Thank you !!
Team Routes ORD
I could not rent a car because my license is not international. I rented 5 cars in one monthy in others companys but this company has different roles to international customers. I have a valid license to Ontario and USA goverment but not for this terrible company. unbelievable. It is a small company with a small future.
Agency reply:
It is our policy that we need to see international license for overseas customers.
Thank you !!
Team Routes Toronto
The customer service was terrible. Did not explain any of their policies. Did not engage with the customer at all
Agency reply:
We checked your contract and found that everything was charged as per the reservation. We apologize for any inconvenience and hope to do our best in future.
Team Routes Toronto
They basically canceled our resv and rented my car to someone els for a little higher price...reason given is that we were 70 minutes too late ...!!! To make the matter worst they offered a cargo vehicle for almost 30$ more a day...they would not even drop us out in another car rental agency that was near by...
Agency reply:
As per our records your reservation was for 9 am and you showed up around 4 pm. We still tried to accommodate you with whatever we had available.
Thank you !!
Team Routes Toronto
They basically canceled our resv and rented my car to someone els for a little higher price...reason given is that we were 70 minutes too late ...!!! To make the matter worst they offered a cargo vehicle for almost 30$ more a day
Agency reply:
As per our records your reservation was for 9 am and you showed up around 4 pm. We still tried to accommodate you with whatever we had available.
Thank you !!
Team Routes Toronto
The woman at the desk was unfriendly. When we asked questions we were met with curt answers. We were told the vehicle was ready, but when we went outside we had to wait for 40 min for it to be brought around to us. The guy who drove the shuttle was friendly and helpful though.
Agency reply:
We appreciate your feedback and apologize for the wait.
Team Routes Toronto