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Overall rental experience was good but they need to better prioritize cars for people who reserved for the day. If we had arrived later we would not have a car.
Agency reply:
We always have vehicles available for our reservations. We did give you a free upgrade.
Team Routes Calgary
Everything was fine except for the fact that the car that I reserved was not available even though it was promised to me. Even more so there were no other cars in the same category and I was offered a van or a truck and had to wait a minute before a sedan type large Chrysler vehicle was even offered to me. Not impressed.
Agency reply:
Since there was a delay we offered you a free upgrade to a premium car Chrysler 300M. Thank you !!
Team Routes Calgary
NEVER Renting from this place again, DISGUSTING AND WORST SERVICE EVER, I RECOMMEND try the other RENTALS or CANCEL your plans for long weekend if no car available with any other rentals
Agency reply:
As per our records there is no rental under your name. Kindly contact the office to resolve any misunderstanding.
Its my second time to rent from the same place and will be the last one, attitude and wrong quote and no help, no efforts to explain or to fix
Agency reply:
As per our records you were charged exactly as agreed. You are more than welcome to contact the office for an invoice.
Team Routes Ottawa
checking out the car was quick, check back in on our return was long, took 20 minutes for the lady to give us a receipt. She seemed lost.
Agency reply:
We appreciate your feedback. Unfortunately it was extremely busy that day so it took long . Looking forward to serve you again .
the renting experience fell below my expectations
Agency reply:
Thank you for the feedback. We would love to hear from you which location you rented the vehicle from and what were the shortfalls so we can address the same and improve .
Van was as expected, staff were prompt and courteous.
Agency reply:
Thank you !! Looking forward to serve you again!!
Team Routes Ottawa.
Routes was exceptional from start to finish. Friendly staff, They were not up to snuff on tech but great customer service.
Agency reply:
Thank you so much for your valuable feedback! Hope we have the opportunity to serve you again in the near future.
The pick up driver was awesome. Very friendly and helped us out with cricket rules. LOL.
Agency reply:
Thank you !! We are glad you had good experience.
Team Routes Toronto