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I have rented from Routes for some time and I have recommended them to many people because of their service and more then competitive pricing. Keep up the good work.
Agency reply:
We appreciate your repeat business and thank you for sharing your feedback!!
Team Routes Toronto
Staff great at checkout and friendly, helpful.
Staff extremely rude at check in return.
I filled car with gas less than mile away and presented receipt as proof. Woman at check in required me to drive and fill again as she did not know station . Because of this stupid inconvenience to customer I would never rent from your company again.
Agency reply:
Thank you for choosing Routes Car Rentals and for taking time to provide feedback. Please accept our apology for your disappointing experience at check in. However, like any other car rental company it is a standard policy to return the gas at the same level you picked up.
We hope to have the opportunity to serve you in the future. Thank you.
Team Routes Chicago.
Price and Vehicle was great! Will definitely use this company again
Agency reply:
Thank you. Customer service is our first priority !! We would appreciate your referrals.
It was great experience and service.
Agency reply:
Thank you for your excellent rating and we are thrilled you enjoyed the rental and service.
Team Routes Toronto
We had great service. The owner was fabulous to deal with and we would rent from here again
Agency reply:
We appreciate your comments. Thank you !!
Great all accept for the wait to and from the airport.....at least 40 min in each direction....
Agency reply:
We are committed to delivering an outstanding customer experience, and what you described with the shuttle service is not up to our standards.We are sorry for falling short of expectations during your rental but glad to know that overall you had wonderful experience . We do appreciate your business and hope to serve you soon.
Team Routes Toronto
I have to say that I had the best experience ever when it comes to renting a vehicle. The shuttle service, staff at the office and the vehicle was all super great. I would rent again from this company hands down. Thank you for the great service.
Agency reply:
It was a pleasure serving you, and we look forward to welcoming you back soon!
Team Routes Ottawa
I ended up with a brand new car, a very friendly staff and a great price. The only downside was pick-up from the airport took 30 minutes. Then it took close to 30 minutes to get to the rental location because of rush hour traffic. The return drop off and shuttle to the airport was very quick and easy.
Agency reply:
Thank you for your review. We value your comments and hope you will rent with us again the next time you are in the area.
Team Routes Ottawa
First time rented from them and experience was great. Got complementary upgrade, Great value and great service from pickup to vehicle rental to drop off at the airport. Looking forward to my next rental in May.