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Good experience and was upgraded to top of the line SUV
Agency reply:
We are happy to know you loved the excellent service and free upgrade. We value your business and look forward to your return.
Team Routes Calgary
I had reserved an ecomony vehicle but recieved a free upgrade, was very happy with the car and the service.
Agency reply:
Glad to hear that you enjoyed a free upgrade to a 7 seater new SUV. We look forward to welcoming you back in the near future!
Team Routes Toronto
Staff was, as usual, very good.
Agency reply:
Thank you for the great feedback.
Team Routes Toronto
This was the worst experience I have ever had with a rental car agency. 1- they couldn't find my reservation 2- when I went to pay they said I need to pay a $1000.00 deposit. This was not mentioned anywhere when booking and was a ridiculous amount of money. (10 times the cost of the rental). When I questioned this I was simply told "Ahh it's in case you get tickets and stuff". Unacceptable. Will never book with them again and will never refer them either.
Agency reply:
We understand the frustration and inconvenience caused but it is our policy and we do clearly state on every source of reservation .It is our goal to provide our customers with an excellent experience . We take all feedback seriously, and we will use it to improve our service.
Team Routes Calgary
There was no snow brush removal in the car. We would have preferred to pick and drop vehicle at airport.
Agency reply:
We apologize for the inconvenience regarding the snow brush.
We do advertise very clearly that we have shuttle service from the airport . We value your feedback and will use it to improve our service. We hope you will reconsider and give us an opportunity to serve you again.
Team Routes Ottawa.
Good services, great prices
Agency reply:
Thank you for fabulous feedback and for choosing Routes Car Rental. Our staff will be so pleased with your feedback.
Team Routes Toronto
The lady renting me the car was very kind and genuine.
Agency reply:
We appreciate your comments .
one of the best car rentals. Tye car was new and nice size. Priya was the rep. I returned a few times
Agency reply:
We appreciate your remarks and love to give the same service again !!
Team Routes Toronto
From door to door, Routes Calgary, was a great rental car experience. I would definitely rent from them again.
Agency reply:
Thank you for your comments!!
Team Routes Calgary