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Just plain good to deal with.
Agency reply:
It was our pleasure serving you, and we hope to welcome you back soon.
Team Routes Toronto
One of the better independent car rental agencies around the GTA
Agency reply:
Thank you for choosing to rent with us and taking the time to give your valuable feedback!!
Team Routes Toronto
Good vehicle. Great staff
Agency reply:
Our staff loves to provide the best experience, so they will be pleased with your feedback.
Thank You!!
Team Routes Toronto.
This is about the 8th or 9th time I have rented from this agency since the beginning of the year. I found the staff courteous, I always seem to get a decent upgrade without charge and the vehicles are excellent. Clean, nice to drive. Tough to say anything negative about this rental agency.
Agency reply:
We are proud that we can give best price and brand new vehicles to our customers .Our staff loves to provide a best experience, so they will be pleased with your rating. We look forward to serve you again the next time you are in Toronto.
Team Routes Toronto.
Their windshield replacement policy was not reviewed with me prior to renting. In Alberta they use small rocks to put on the road to create traction in the icy conditions. This also results in rocks hitting the windshield and causing cracks and chips. If I was told of the glass insurance prior to leaving I would have purchased. They charge a flat fee without allowing for a quote process. They could literally charge you any amount and make you pay. Not good customer service.
The overall experience was excellent. The Dodge Durango was clean and a very comfortable vehicle, in very good condition and certainly met all expectations.
Agency reply:
Thank you for sharing your pleasant experience.
Team Routes - Calgary
Rob is always knowledgeable and helpful. Rob goes the extra mile to help. I'm thankful for the team at Routes in chicago. I travel from Florida to Chicago weekly and the team is always willing to help me with my rental needs.
Agency reply:
We appreciate your comments and look forward to serve you again.
Team Routes - Chicago
The location was filthy, trash on the floor everywhere. The man behind the counter was not very friendly despite my attempts to lighten him up. He pushed every person to purchase additional insurance besides the one needed for collision. On average, he argued with me and another gent for about 15min. The man who picked me up in the shuttle was also rude and did not help with my bags. The drop off was better since the same unfriendly guy drove me to the airport but seemed nicer this time.
Agency reply:
Hi Katherine. We would like to look into this further but need some more information. Please email the details of your rental, your contact information, exact rental office, and your reservation/rental agreement number.
Thank you!!