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The representatives were amazing during pick up and drop off. Very nice and professional.
Agency reply:
Thank you !!
Team Routes - Chicago
I believe this is good to rent if you're renting for several days like I did, but not for one or two days due to the off site car pick up. Otherwise, it's great to save extra money and get good value.
Agency reply:
Thank you for your feedback.
Team Routes - Ottawa
I was frustrated about the I-pass situation and the cost involved, especially since I was renting my vehicle for 10 days but knew I only needed the I-pass for three of those days at most. Next time I will be sure to bring my own ezpass to avoid the extra cost. I was told that if I didn't use the I-pass and missed even one payment online (within 24 hrs), I would be charged $50 for each such occurrence. I believe that is unreasonable and should be changed in order to serve the customer better.
Agency reply:
Thank you for your concern but just so you know you only pay for the number of days you need . Since it is our plate registered there is an admin fee attached to the same so it is definitely a good idea to bring your own toll transponder. We would also highly recommend it.
Team Routes - Chicago
Fantastic and friendly staff, great vehicle, very pleased!!!
Agency reply:
Thank you for sharing your experience.
Team Routes - Calgary
I was charged double the price because of my age since they said I needed an additional driver and I was 'too old to rent'. Not only was it insulting and embarrassing, they didn't honour the quoted price because of this. They were very unhelpful and the whole experience was terrible. Will not rent from here again.
Agency reply:
As per our records you were under 25 and there is an underage fee ***ociated with that as per our policies ,which are clearly indicated on all reservation sources. You wanted an additional driver hence you have to pay. We understand your frustration that's why out of good customer service gesture gave you a free upgrade.
Team Routes - Toronto