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Very pleasant and helpful staff.
Agency reply:
Thank you !!
Team Routes - YEG
The best rental agency I have ever used. They go out of their way to make you happy and always Excell. I recommend routes to all my friends and family.
Agency reply:
Thank you for your repeat business. We would appreciate your referrals.
Team Routes - Toronto
Renting at Routes was the most embarrassing situation I've been trying to rent a car. They wouldn't accept my credit card's insurance because it was not North American, and when I told them this should be stated before I booked, the manager started arguing with me that they do inform it. He tried to show me on the website and looks like they didn't notify other companies (like Car Rental) of their new terms. This info was not on the e-mail I received as well. Took more than 1h to convince them..
Agency reply:
As per our company policy we do not accept credit card insurance if it is not from North America and it is clearly stated on our website and has been informed to all the sources of reservation. We know you were at the location and the Manager did show you all the terms . Out of good customer service gesture he did bend the rules and tried to accommodate you.
They were horrible it took them 20 mins to pick us up. I had to call 10 times to get an answer finally calling the general line and then trying. They had to send an email to have them call me. Upon arriving I was asked for a major credit card to put $500 dollar deposit. I asked why I wanted to pay out right and they said no we do not do this and my contract that I agreed to said there was this deposit I pulled my contract and read through it. No where to be found still wouldn't rent to me.
Great vehicle at a great price i was extremely satisfied
Agency reply:
Glad to know you had pleasant experience with us. Looking forward to serve you again.
Team Routes - Calgary
Took long for pick-up from airport than expected. Although it was a busy.
Agency reply:
We appreciate your business.
Team Routes - Chicago
All good. Kia Soul feels very spacious in inside and easy drive. Staff very friendly- well except the guy who checked for dents before we left. He seemed to be in a rush.
Agency reply:
Thank you for sharing your experience.
Team Routes - Calgary
Our plane was delayed a bit, so when we arrived at the pickup spot no one was there but just as I was about to call, the shuttle arrived and everything went smoothly.
Agency reply:
Thank you!!
Team Routes- Chicago
Renting from Car Rental Express was a fantastic experience. had never heard of this company, but it popped up in my search for a rental car, the day before I was flying in to Chicago, O'Hare. I had rented originally rented a minivan, but after getting there, I was upgraded to a beautiful new Jeep Cherokee. The car was great, and had all the bells and whistles, (heated seats, steering wheel, etc.) I will absolutely be renting from Car Rental Express every time I travel from now on.
Agency reply:
Thank you for sharing your experience.
Team Routes Chicago.
Absolutely amazing! Very happy with the service
Agency reply:
Thank you for your feedback.