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Great rental for the price. Staff not friendly.
Agency reply:
Thank you for your comments . We would really appreciate if you could email us in detail so we can work on it.
The rental process was so fast and simple, the rates were great (especially for the vehicle we got to drive!), and the staff were polite and helpful (even giving us a ride to the airport after we dropped the rental off). I would definitely rent from Routes again.
Agency reply:
Thank you for wonderful comments!!
The Grand Cherokee's radio and other electronics did not work. The staff was very responsive and offered to replace the vehicle. I was not able to get back to the site to swap it out due to my schedule. Not a Routes issue at all - just a defective Jeep. Great value for the price. Thanks!
Agency reply:
Although none of our vehicles are more than 6 months old but these kind of issues do occur once in a while. We appreciate your understanding in this matter and thank you for your business.
If you are charging customers for gas when they return below the level they got the car at, you should also have the policy to give them gas credit when they return above the level they got the car at. This didn't happen with my last 2 rentals and I guess this will keep me from booking my next car from routes
Agency reply:
Thank you for your suggestion. We will look into this.
It would be nice if you can be shown as to how to put the back seats up and down and where the functions for some the things are.
Agency reply:
We understand all 2017 cars have new features .We are sorry for the inconvenience but for sure if you would have asked for help we would gladly do so.
Generally good to excellent experience. Confusion on the insurance requirements. Need to make it very clear and up front.
Agency reply:
Thank you for sharing your experience.
It was a great experience to rent a vehicle with routes
I really enjoyed it
I definitely recommended everyone routes
Agency reply:
Thank you for sharing your experience with us.
My overall experience was good however the windshield washer fluid dispenser was empty and there was no snow brush in the car. Little things but important in our climate.
Agency reply:
It is our usual procedure in winters to check windshield washer fluid and snow brush. So sorry if we missed it but glad you enjoyed the rental. Looking forward to serve you again.
I had requested a compact SUV, apparently there were none available, so I was given a Jeep Wrangler. I asked if I could have one of the Nissan rogues instead but apparently none of the ones in the lot were available. I drove away in the wrangler, against my better judges,not, got as far as Yorkdale, and took it back to exchange it for a rogue. I don't think the wrangler is an appropriate rental option when a compact SUV has been requested.
Agency reply:
As per our records when you expressed that you were uncomfortable with the Jeep we gave you brand new 2017 Nissan Rogue.
Nice Vehicle. Good drivers.
Agency reply:
Thank you and look forward to serve you again.