REASON TO LOVE RENTER

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the quote was unclear. we ended up paying more than what we were expecting. staff was quite unfriendly, especially to this one couple before us. the lady helping them had ABSOLUTELY NO patience. the car that was given to us was MUCH MORE expensive on gas, then the one we were told we were going to get.
Agency reply:
Mr. Mackay the quote was printed on your copy of reservation with the policies. On the very first page just under the estimated total it gives you details about the mileage for local customers. As per our records we gave you a free upgrade to SUV . We did honor the quote you had and on top of that gave you refund for mileage upon return as a good customer service gesture. We do appreciate your business !!
Thu Jan 19, 2017 - Renter Review

Tracey was amazing; phenomenal customer service. I really felt personally taken care of and that my needs were addressed regardless of the rate I booked. Thanks so much!
Agency reply:
Appreciate you comments and look forward to serve you again.
Thu Jan 19, 2017 - Renter Review

Being located at the airport would be easier. receiving car with a full tank of gas instead of a 1/2 full tank would have made my experience better as I had to go fill the car when I left the rental location.
Agency reply:
We do clearly indicate on all websites that we are an offsite location but very close to the airport offering free shuttle service. We will definitely take care of the gas issue next time. Looking forward to serve you again.
Wed Jan 18, 2017 - Renter Review

Value for money
Agency reply:
Thank you !!
Wed Jan 18, 2017 - Renter Review

Happy with this rental and strongly recommend this for others.
Agency reply:
Glad you enjoyed the rental and good to know that you will recommend us.
Tue Jan 17, 2017 - Renter Review

LOOK NO FURTHER! I have been renting from this location for such a long time I was always given the best service! Regardless of any misunderstanding occurs, the courteous staff is always there to solve any issues or misunderstanding until a customer more than satisfied! It's been an excellent experience, indeed. !
Agency reply:
Appreciate your business and the pleasure is entirely ours !!
Tue Jan 17, 2017 - Renter Review

I was late in returning the rental car, I was given extra enough time to return the car without being charged. courteous staff
Agency reply:
Thank you for your feedback !!
Tue Jan 17, 2017 - Renter Review

Very helpful staff. Lowest Rates in all Ontario, High recommended !
Agency reply:
Thank you and would appreciate your referrals.
Tue Jan 17, 2017 - Renter Review

Horrible service. Gave me misleading information and was extremely polite. I had to come to the rental place twice only to find out that they were not clear twice about what was expected for the payment. I will not be renting from them again.
Agency reply:
I would like to bring to your attention that you did not have a credit card on your name hence we had to refuse the rental. We do not rent a vehicle without a credit card which is pretty much a standard policy in the industry. Sorry for the inconvenience. We would love to serve you in future if you qualify for the same.
Tue Jan 17, 2017 - Renter Review

Very friendly staff and great condition vehicles. Im very happy with the service.
Agency reply:
Thank you for your feedback . Would love to serve you again.
Tue Jan 17, 2017 - Renter Review