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Routes Car and Truck Rentals proved to be a nice surprise.
Agency reply:
Thank you so much for the review. Hope to see you soon!
The shuttle driver was great, the staff upon arrival at the location, was not so great and not at all personable. Nothing about the rental was explained, I was just asked to sign and basically handed the keys. It was quick and easy however. Return was also quick an easy, more of a friendly staff.
Good experience but female staff is bad in customer service and not polite
Agency reply:
Thank you for your feedback. We apologize that you were not happy with the service. Will definitely work on it. Our goal is to give you the best customer service.
I went to Routes in Mississauga and Vivian helped me. She was more then happy to help me with everything I needed.
I was very pleased with the service and rates I will go there and only there for all my rental car needs. 100% satisfaction
Thanks Vivian for making my experience a great one :)
Phil
Agency reply:
Thank you for your feedback. We are glad that you had a great experience with us. We always strive to provide the best price without compromising our service. We will be happy to see you again!
Good service. Needs better selection of vehicles.
Agency reply:
Good to know you enjoyed our service. It was a very busy time of the year and you had made a reservation for Intermediate car which we did not have but we did give you a 2016 New SUV for the same price as a good customer service gesture.
Our experience was great. The only exception was the driver who picked us up in the shuttle from the airport. He helped load our bags, which was nice, but it would have made a difference if he was bit more courteous (he hardly said a word).
Agency reply:
Thank you for your comments and we will work on your feedback.
Great service.
Agency reply:
Thank you and will continue to be the same.
My rental was better than expected
Agency reply:
Glad to know we exceeded your expectations!!
Very good company
Agency reply:
Thank you for your comments.
LET ME MAKE THIS SURVEY VERY CLEAR. I WOULD NEVER ATTEMPT TO RENT FROM YOU AGAIN NOR WOULD I EVER RECOMMEND YOUR COMPANY TO ANYONE. IN ADDITION, I HAVE FULL INTENTIONS OF MAKING A FORMAL COMPLAINT TO THE ATTORNEY GENERAL OF ILLINOIS FOR THE INCIDENT WHICH OCCURED ON 25 DECEMBER 2016.I HAD A CONFIRMED RESERVATION AND,UPON ARRIVAL, I WAS DENIED THE RENTAL BECAUSE I WAS A LOCAL RESIDENT, THEREFORE STRANDING ME WITH NO VEHICLE. I WAS NEVER INFORMED OF THIS POLICY. PLEASE RESPOND FOR FURTHER DETAIL
Agency reply:
It is clearly stated in our Chicago location policies that we do not rent to local customers. Sorry for the inconvenience but please read the terms and conditions.