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The staff was very helpful and very satisfied with the vehicle we had
Agency reply:
Thank you. We appreciate your business and look forward to serve you again.
I was pleased with everything.
Agency reply:
Thank you for your comments !!
Loved my experience.
Agency reply:
We will continue to serve you the same way!!
Very good and helpful excellent service
Agency reply:
Thank you for kind words!!
Great car, HORRIBLE customer service. Their customer service training must be limited to learning to repeat "There's nothing I can do to help you." They kept a $500 pre-approval charge on my credit card for almost two weeks after the car was returned, and would do very little to help after multiple calls to fix the problem over multiple days. As my frustration grew, rather than trying to de-escalate the emotions, they hung up on me. Don't rent form them until they get their act together.
Agency reply:
We sincerely apologize for the experience you had with one of our locations. Although we try to give our best .We hope to serve you again and you will not be disappointed with our service.
Routes Team Chicago.
Yes
Agency reply:
Thank you so much for your comments!! See you again !!
The vehicle smelled terrible and they didn't have one that we requested. The service was terrible.
Agency reply:
Although all our vehicles are brand new with low mileage but will definitely instruct our back staff to do a better job. As per your reservation you were booked for SUV and we did give you the same. We appreciate your feedback and will do our best to serve you even better next time.
Routes Team Ottawa
Rented Dodge Grand Caravan passenger sliding door had a loose uncle of wires exposed in the lower sliding door track. Advised upon return to check in person To avoid damaging the wires we did not use that door a inconvience to say the least
Agency reply:
Thank you for your feedback and apologize for the inconvenience. Your reservation was for 4 days , we would have loved to swap you into another Minivan if you would have called us same day as all our vehicles are current year with low mileage. Looking forward to do our best next time.
Routes Team Chicago
Wonderful experience on every level. Staff is wonderful. I'd rent from them in a heartbeat. Judith Mittelberg
Agency reply:
We appreciate your comments!!
The best rental experience I've ever had. I will absolutely rent again. Thank you to everyone who helped make it a great experience!
Agency reply:
Thank you for encouraging words !!
Routes Team Toronto