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Great group. Thanks for the
Agency reply:
Your welcomed and looking forward to serve in the future.
Pick up was good but had to wait too long at the office
Agency reply:
Thank you for your comments. Will try to be better next time.
It is a long way from the airport
Agency reply:
Our location address and shuttle info is listed online at the source of your reservation.
A shuttle to downtown should be available.
Agency reply:
Downtown Ottawa is quite a distance from our location abt 30 mins and like an other airport location shuttle is only provided to and from the airport. This information is also provided at the source of youe reservation. - YOW loc.
Overall, I am happy with your services and price.
Thanks
Agency reply:
Thank you very much for your comments - YYZ loc
Great place to rent a car in Chicago
Agency reply:
Thanks - Chicago Loc
Overall satisfied. Customer service was okay aside from a remote, less than friendly manner on the part of the fellow who was seemingly the office's manager. We would have expected more welcoming warmth toward paying customers.
Agency reply:
We are glad that you were satisfied. Please note customer service is of utmost importance to us. We are sorry to hear to felt otherwise. - YYZ location
Long wait to be picked up at the airport (more than half hour). Had to drop the car off early and the office was closed, so a bit of a hassle getting a taxi back to the airport. Rented from another off site company on the way back from overseas trip, was picked up right away and they have 24 hour service, same rates.
Agency reply:
We strive to have the quickest turn around time for airport pick up/drop offs. Nevertheless sometimes depending on no. of psngrs loading/unloading and traffic conditions it might take a little bit longer. Our business hours are posted at the source of the reservation.