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Although there was a glitch and our reservation wasn't in their computer they fixed us up promptly and honored our internet price. They were all very helpful.
Agency reply:
We are glad to hear, we could resolve the issue and could get you on your way immediately. - Calgary Loc
Great job folks!
Agency reply:
Thanks !!!! - YOW Location
Very pleased with the vehicle and the amount of KM I received. The only thing I would change is the customer service. While it wasn't bad it definitely wasn't great. I felt like a lost puppy trying to get some attention and the staff would talk to each other while there was a line up of people. Other then that I felt like I received a great deal and it really was a big help to have found that company. I'd be happy to use them again
Agency reply:
Your comments are greatly apreciated and have been duly noted
Excellent service! I was upgraded with the original quote. Vehicle in great shape. All around customer obsessed.
Agency reply:
Thank you very much !!!
The gentleman behind the counter named Ahmed was extremely nice, courteous and professional exactly the kind of service I want when dealing with the hustle and bustle of traveling
Agency reply:
Thank you very much. Your comments are greatly appreciated.
-Chicago Loc (ORD)
My only concern is the down payment/deposit that is asked. I guess only if you are money available to you on your credit card you can rent from this company I had to pay $1000 deposit which I had a bit of issue with but over all everything else went well and I have already recommended a freind
Agency reply:
Thank you very much. $1000.00 preauthorisation is a per the local renter policy listed online.
We are glad you like our service and looking forward to serve your friend.
- YYZ Location
The rate I was quoted was not honored, as they had given the car away to another customer. Other than that, it was a good experience.
Agency reply:
Our records indicate that your reservation was for 09/07/16, but you came in to pick up the rental the following day. Since there wasno modification made to the orginal reservation by you, the rental agent had generate a new reservation with rates applicable at the time of the new reservation. - YOW location
Great price, very close to the airport and quality service.
Agency reply:
Thank you !!!
-YYZ Toronto Location
I had asked for an economy vehicle. I realized that I needed a vehicle with GPS so I was offered a Nissan SUV but paid 5:00 per day extra. It was not a problem but I would have preferred a smaller car with GPS to keep the cost down and it is easier to maneuver. . I suspect they didn't have one available as I arrived late at night
Agency reply:
Given the situation our agents try their best to accommodate customer requests. Economy size vehicles do not come with a built in GPS. The cost to rent a GPS at the YOW loc is $6.99, as far as we are concerned we gave you a upgrade with a GPS at a lower cost.