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A Jeep Wrangler is noisey and bumpy. I reserved a Kia Forte and would have preferred a car to a noisey bumpy jeep.
Agency reply:
As far as we were concerned it was a free upgrade with a GPS, sorry to hear you didn't enjoy it. Please let our agents our know next time and they will gladly swap you into another vehicle. - YYZ Loc
Best rate by far, especially for last minute rental.
Left Prescription Glasses in my rental, and was advised it will be returned by email (from Management)
Got an upgraded vehicle, which worked out very nicely for me.
Good to get shuttle ti airport.
Agency reply:
Thank you very much for your comments. We try our best to accommodate all customer requests. - YYZ location
$100/day rental is expensive, I rented the car for 5 days. Least I should expect is prompt shuttle service. All else was good.
I am a seasoned traveler. This is bar far the worst experience ever. Totally a joke. Not professional and not even a real airport service.
I rented a car for my father who began his day very early in Moncton. He arrived in Toronto, took the train over to Viscount. Waited patiently for his pickup after calling to let you know he had arrived. He checked in with his Drivers Licence, proof of insurance and major credit card only to be told he was too old. Apparently over 74 is too old. I have rented many cars and so has my father. I have never heard of such a rule. This is age discrimination pure and simple. I would not recommend ever
Overall the vehicle we ended up with was very good. However, getting it was left a lot to be desired. It took well over an hour and a lot of the perks that were on our rental conformation sheet we printed after reserving online were not met what so ever. The agent we ended up dealing with at the counter was extremely un professional, we got the joy of listing to her recive and complete 2 personal calls that probably totalled 18-20 minutes while she was helping us at the counter leaving us.
We didn't have any problem. But the price was different from what we booked on Kayak. We asked and doubt about getting the car and they reduced the price.
Fantastic service! Best rental value in Chicagoland or anywhere, for that matter, that I have ever used. Recieved a large comfortable well equipped SUV for less than an econobox from any other agency. Service and quality more than exceeded my expectations. Highly recommend this agency for car rental needs.
All in all it was a good rental experience.
It was good experience.