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Received a vehicle upgrade without any price increase. Very friendly staff.
Closing at 8pm is something to change
Sub standard customer service. Waited a long time for pick up. Then upon returning the car, waited again for an extremely long time to be returned to the airport. We MISSED our flight!!! Every time I called to check on the pick up or asked while waiting for the return to the airport, the agent either said 10 minutes or some other stalling phrase. On the way back to the airport, the driver was stressed and not providing a positive reflection on the company. Highly disappointed!
Fine rental
No comment
We had a mishap with the cars we rented from Budget and EZ via Expedia. Budget gave our car before the 15 hour hold was over and EZ gave us the wrong size car. Expedia was no help in trying to get matters sorted and all 3 companies were blaming each other. Thankfully, we found Routes and our vacation was saved. Staff was great and reassuring, the cars were spotless and pick up and drop off were hassle free. Amazing experience I will definitely rent from them again
Agency reply:
Glad to hear we could help save your vacation. Thank you very much for your comments
- YYZ location.
a pleasant surprise how easy, convenient, and stressless it was
Agency reply:
Thank you very much
Excellent service. Will use it again:)
Thank you
Agency reply:
Thank you very much and looking forward to serve you again.
Great service at a far better price than the closest competitor.
Agency reply:
We always try our best to keep our prices low without compromising service. Thank you for comments
Rental experience ran smoothly with reasonable prices and courteous staff!
Agency reply:
Thank you very much!!!