REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
I would never rent from this agency again. They gave the worst customer service i have ever experienced. I waited in line for 1.5h to get my car and decided to leave without the car when i saw them be rude to every single pwrson in line ahwad of me and then they bullied a man into paying for a scratch on his vehicle but they had already rented the car out to someone else so they couldnt prove it to him. I couldnt believe the way they were treating their customers so i decided to leave evwn thoa
I was very pleased with the service and car I rented. The shuttle service to the monorail for the airport was excellent. I would definitely rent from this company again. Thank you very much :)
Agency reply:
Your welcomed - YYZ Location
Based on the reviews I read about this company I was a little worried I might have trouble. My fears were for nothing because I had a very good experience with them.
Agency reply:
Thank you very much!!!
The first car was un cleaned and the das was below 20%, also the steering wheel not straight and the break has un issue. I had to comeback an replace the car.
Agency reply:
5 mins after you picked the rental you came back to us with above complaint and it was immediately replaced. We do apologize for the inconvenience but there was no complains from the previous renter and hence was not in our knowledge.
I was offered an upgrade since similar cars were not available.
Pickup and drop off were very smooth and took less than 5 minutes each.
Rate is way cheaper than big name rentals in City.
I like this place and the service offered.
They advertise unlimited mileage but only off 200km a day and charge the difference. The are the only company I've rented from that put a hold on a $1000 on my card and still have not released it and its been 5 business days when my rental only costs $93, I really don't understand what the rest is for?
Elaine was wonderful!
Agency reply:
Thank you very much
- Elaine and the entire YYZ Staff
Upgraded vehicle, good service, good price.
Agency reply:
Thanks!!
- YYZ location
Never rent any vehicle from routes Calgary again ever.
That location is a bit time consuming, a little wait more than normal in branch, the gass was not full so difficult to manage and there is no refund for the extra gass you paid, but in general satisfactory...
Agency reply:
We try to minimize wait times, but due to the nature of our business at times there is a sudden influx of customers resulting in longer wait times. We maintain same gas level policy at pick up and return.