REASON TO LOVE RENTER

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I was very pleased with the service and car I rented. The shuttle service to the monorail for the airport was excellent. I would definitely rent from this company again. Thank you very much :)
Agency reply:
Your welcomed - YYZ Location
Sun Jul 24, 2016 - Renter Review

Based on the reviews I read about this company I was a little worried I might have trouble. My fears were for nothing because I had a very good experience with them.
Agency reply:
Thank you very much!!!
Sun Jul 24, 2016 - Renter Review

The first car was un cleaned and the das was below 20%, also the steering wheel not straight and the break has un issue. I had to comeback an replace the car.
Agency reply:
5 mins after you picked the rental you came back to us with above complaint and it was immediately replaced. We do apologize for the inconvenience but there was no complains from the previous renter and hence was not in our knowledge.
Sun Jul 24, 2016 - Renter Review

I was offered an upgrade since similar cars were not available. Pickup and drop off were very smooth and took less than 5 minutes each. Rate is way cheaper than big name rentals in City. I like this place and the service offered.
Fri Jul 22, 2016 - Renter Review

They advertise unlimited mileage but only off 200km a day and charge the difference. The are the only company I've rented from that put a hold on a $1000 on my card and still have not released it and its been 5 business days when my rental only costs $93, I really don't understand what the rest is for?
Fri Jul 22, 2016 - Renter Review

Elaine was wonderful!
Agency reply:
Thank you very much - Elaine and the entire YYZ Staff
Thu Jul 21, 2016 - Renter Review

Upgraded vehicle, good service, good price.
Agency reply:
Thanks!! - YYZ location
Wed Jul 20, 2016 - Renter Review

Never rent any vehicle from routes Calgary again ever.
Wed Jul 20, 2016 - Renter Review

That location is a bit time consuming, a little wait more than normal in branch, the gass was not full so difficult to manage and there is no refund for the extra gass you paid, but in general satisfactory...
Agency reply:
We try to minimize wait times, but due to the nature of our business at times there is a sudden influx of customers resulting in longer wait times. We maintain same gas level policy at pick up and return.
Wed Jul 20, 2016 - Renter Review

Was looking forward to driving the Chrysler 300 but upon leaving the lot another agent noticed the expired license tabs. A bit negligent in that regard since they'd expired December of 2015 and this being July 2016. However, we were quickly given another car and off we went. We have used routes several times and will do so again
Agency reply:
We apologize for the inconvenience, but all the license plate have been renewed and are valid. There have been a very few instances where during the car wash stickers have come off. We are glad to know that one of our agents was able to resolve the issue very promptly. - YYZ Location
Tue Jul 19, 2016 - Renter Review