REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
The Rental Experience was very good. I would always rent a car again from Car Rental Express.
Agency reply:
Thank you very much and looking forward to serve you!!!
The vehicle requested was not even an option at this rental place- poor! The staff is very rude and lacks customer service skills. Will definitely not use or recommend this company to anyone. Unfortunate experience
Agency reply:
Reservations are only based are size/category of the vehicle. Make, model and color are not gauranteed. It is clearly stated on the website ' or similar' after the make/model.
I was given a better and bigger vehicle than what I had reserved and was charged for the same price. I am very very satisfied.
Agency reply:
Glad to hear you enjoyed your free upgrade.
Great service
Agency reply:
Thank you
Everything worked well! A little problem to find my reservation via kayak and my prepaid option.
Agency reply:
Sorry about the issue. We are pleased that everything worked out well
It was the worst experience I have ever had while renting a car. I had to wait 1 hour and a half to get the car I wanted and the manager did not want to take responsibility. I had to harass them to compensate the time lost by making them pay a toll fee because I had to take the Expressway in order to make up time for an appointment. they didn't want to take responsibility for their poor service arguing that it was pre-paid and there was nothing they could do.
Will never rent there again
Agency reply:
Just like in any other business related to hospitality and tourism during peak times like the long weekend there is a huge influx of customers within a short period of time resulting in longer wait times. In spite of that we made sure that every customer was served and got a vehicle. Also us agreeing to pay for the toll usage indicates that we are always willing to work with our customers towards an amicable resolution.
Good price for car rental . Highly recommend this rental agency to all.
Agency reply:
Thank you very much