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I didn't pick up the car, the customer service provided by the rental car agent was awful and I sill have a charge for the location on my credit card !! I'll never rent a car with you again !! I don't recommend to anyone !!
Agency reply:
Our records indicate that the rental was refused by us since driver's license did not meet our requirements and also there was no charge made by us on the credit card.
Very polite and friendly staff, very happy with the service! 👍
Agency reply:
Thank you very much.
Great vehicle, good service, much less expensive than airport rentals.
Agency reply:
We are always striving to give are our customers the best value for their money.
The agent didn't properly inspect the car (very snowy). She missed a scratch. Upon return, I told the agent that she missed it, the car was parked underground most of the time, except when I was taking kids to/from school. He told me I would get a call from the manager. I didn't get a call from the manager, I ended up paying too much for the repair. I will never rent from here again. I'd rather go to Budget and get a very good experience for a little more money.
Agency reply:
We checked previous inspection sheets to make sure there were no preexisting damages and none were to be found.
All correspondence about the damages were made via email.
Pick up location is situated some way from the airport. It took approx 30 minutes to get from & to the airport on a Friday evening at around 16:00. Car was ok, not as clean as it might have been, and driver wiper needed replaced. However it was a higher group than that booked. The rental price was great, compared to other competitors. Friendly, helpful staff.
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We will never rent through Hotels.com or through Routes Car and Truck Rentals. We had no car when we arrived in Edmonton and the car was already paid for through Hotels.com Terrible service...
Would definitely use this company again and have already recommended it to a number of friends.
The whole process was very simple and stress free and Elain was very friendly and helpful.
Thanks everyone, see you next time.
Agency reply:
Thank you for the recommendations and looking forward to serve you again.