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We were about 5 minutes or late in dropping off the vehicle, and the attendant was very courteous. At pick-up, the whole process was smooth, and done in a timely manner. We would definitely rent again using this company.
The location was way too far from the airport to call it an airport location. This caused me to be late for a meeting I had to attend in another city after renting. I was also left at the pickup location for 20 minutes and had to call twice before a van came to take me to the rental office.
Special thanks to Ankit the at the service desk and Corey the driver. Both were very polite and excellent service providers
Agency reply:
It was pleasure serving you
- YYZ loc team.
Great rates and good cars. They were little busy but manages to provide great service.
We didnt use pickup service. Otherwise everything was great.
I prefer they would quite insurance cost on website
The staff was professional and friendly. Special thanks go to Elaine who did a great job to accommodate customer requirements.
The economy class car, booked originally, wasn't available on pick up, so I was offered another car (Jeep) which I wasn't comfortable driving, and also the car was real bad on gas usage. Yet, I had no option and took it. However, I was told to come back the next day, and the staff gave me a small size car. Worked out well. Thank you!
Agency reply:
Thank you for your comments and were glad to hear everything worked out well.
The pick-up process was not as I expected, and it took a lot longer to get picked up from the airport (they didn't even tell me how to get to the pick-up spot) and settle everything at Routes upon my arrival. However, the car was great for me and the return process was easy.
We had a very good experience with Routes. The only thing that could have been a little clearer was the communication for pick up at the airport. It was quite confusing and took a lot of time.
I thought Routes was excellent. Great friendly people, excellent service, and the car, a Jeep Cherokee, was perfect. I would definitely rent from Routes in Ottawa again.
Agency reply:
Your comment are greatly appreciated