REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Got a brand new car. Just off the dealer. Good price and the Manager Saif was very helpful.
Agency reply:
Thank you and glad you liked the car.
Perfectly smooth and trouble free transaction.
Agency reply:
Thank you
I had very great experience with routes car and tuck rentals .
I got great customer service and staff was so helpful. I got clean and brand new vehicle. I would recommend my friends to use this company.
Agency reply:
Thank you very much for comments and recommendations
The staff were very rude, and wanted to rio me off. They had an attitude. Would never come back here. Very bad experience.
Agency reply:
Our records indicate the amount was exactly as per your reservation. As per our staff you were only asked to show your proof of car rental coverage and once that was provided everything went smoothly
Our driver, and I apologize i can't remember his name, was so delightful and knowledgeable. Everyone was prompt, polite and courteous.
thank you
Pina
Agency reply:
Your comments are really appreciated.
Was good, brand new car, that was amazing. Only issue was wait time at pickup. Other than that it was a positive experience.
Agency reply:
Thank you very much. We strive to have the quickest turn around time for airport pick up/drop offs. Nevertheless sometimes depending on no. of psngrs loading/unloading and traffic conditions it might take a little bit longer.
It got messed up at the very end of the trip... there was no one available at the facility. I did not get ride to the airport, had to scramble and get cab. Its ok I guess! But, did not expect that.
Agency reply:
The scheduled return time as per your reservation was for 5:00 pm. You arrived at the location at approx. 4:00 am and there was no intimation from your end about the above as well. Our hours of operation are posted at the source of your resevation and at the location as well.
The car was great. It was a Chrysler 300C. But, the car was not cleaned properly. There were stuff from previous renters which i had to clean to avoid $150 cleaning charges.
On the whole the service was good. It should be improved in future.
Agency reply:
Please note that providing our customers clean and tidy vehicles are of utmost importance to us. If such a thing occurs please bring it to one our CSR's they will either provide with an alternate clean vehicle or clean the same one for you.
Also you did not need to clean it up because as posted clean up charges are only for smoke, pet hair and spills.
Your comments are greatly appreciated and does help us improve our service.
Good value, Nice to be picked up from Viscount station.
Agency reply:
Thank you.