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Everything was great made for a great experience
Agency reply:
Thank you very much
Needs to provide shuttle/dropped off/pick ups from/to the airport. The company's location is very hard to reach with transit. Also they don't seem to be clear about the default third party liability carried in Ontario, so I was forced to buy third party liability, which all car companies carry anyways in Ontarrio (upt $200000).
The rest of customer service and the car itself were excellent and even upgraded with no questions asked. Overall good experience.
Agency reply:
Glad to hear that you enjoyed your upgrade. We do provide a shuttle service to and from the airport. Please note all our insurance requirements are listed at the source of your reservation.
The experience was great! I'd recommend them to anyone renting a car or truck! Driving the brand new Dodge Hemi was fun!!!
See you soon!!
Vladimir
Agency reply:
Glad to hear you enjoyed driving the Hemi. Looking forward to seeing you again.
Recommendation by staff to get a larger vehicle for my trip Jeep Wrangler as opposed to booked Nissan Altima was an EXCELLENT choice! For only a mere $2 a day upgrade charge, I was so pleased with the decision as I had to ove some items that an Altima trunk space could not handle. Was running late near closing time to return vehicle but staff at Nisku shop were accommodating with a smile and rushed me to airport to catch my flight. Very satisfied. And price was right! Best price I could find!
Agency reply:
We are pleased to hear the upgrade worked for you and were able to get you in time to the airport.
The flight was delayed. Called the agency after we landed. No one answered/returned our messages. They were off work already. So we did not pick up the car & cancelled the order the next day. Next time we'll check the shop hours more closely.
Agency reply:
Our hours of operations are listed on your reservation under Location info. Moreover there was no intimation of your delay. Hopefully we can serve in future
Very good service from Vivian, Jas and Ankit. Thanks again for the pick up, drop off and upgrade!
Agency reply:
You are most welcomed. Looking forward to serve you again
The worst rental company that I have ever experienced. And I rent cars once a month while traveling.
These guys are here only to rip people off and charge them for things customers haven't done. Asked me for $1000 deposits. Asked me for proof of insurance just because I denied paying for extra insurance. They said its mandatory to buy.
Agency reply:
Since you were a local renter the local renter policy would apply. Our local renter policy including deposit and insurance requirements is listed on your reservation and at the source as well. Purchase of insurance is not mandatory as long as sufficient proof of coverage is provided at the time of the rental.
Overall it was a fantastic experience. I have told many friends already about m experience.... cheers
Agency reply:
Thank you
Unfortunately I was extremely disappointed with the service.
Agency reply:
Our records indicate the rental went smoothly and that there were no issues. You were also upgraded to a Premium SUV at no additional cost.