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First time using this agency. It was great, the price was best value I ever have had for a car rental. And the car was superior to what I had requested when I booked the rental. I would highly recommend.
Agency reply:
Thank you. Your comments are greatly appreciated.
Routes states it's pick up and drop off is at The Pearson international Airport but it isn't. I walked all the way to car rental area at the airport only to find out that I had to call them and take a shuttle to their rental office. I was told someone would pick me up from terminal one over the phone and I was picked up but in an unmarked car by someone who didn't have any visible routes identification on him.. There's a big lack in communication, as well as false information when booking.
Agency reply:
Your reservation was through Kayak, on the main page even before you click to make a reservation it clearly indicates – CALL FOR PICK UP. Any location that is authorized by the airport authority to pickup customers from the airport is considered to be an airport location. Since you were having a difficult time getting to the pickup point, we made an exception and send a car to pick you up directly from the terminal. All of the above information was also on your reservation.
I rented originally for eight days, but returned it in 7. This was the first time ever that a rental company did not allow an adjustment for the unused day.
Agency reply:
All rates are based on the dates and number of days selected at the time of reservation and therefore cannot be prorated upon return,
My number 1 choice whenever it comes to renting a car. Highly recommended.
Agency reply:
Thank you very much
Car was brand new and they upgraded me to a nice SUV. Thank you for another great rental!
Agency reply:
Nice to hear you were happy with your rental
Overall a good experience!
Agency reply:
Thank you.
The tires were not good in the snow - everything else was great
Agency reply:
All our vehicles come with factory recommended all season tires. Therefore might have the same traction as winter tires in snowy conditions
I would not rent from Routes again. I rent cars very frequently from Avis, Enterprise and Alamo and am very familiar with the rental process.
This time when I arrived for my pickup I was told there would be a hold of $1000 on my credit card. I was not made aware if this fact during the booking process or I would have chosen another company.
I understand this is your policy but clients should be made aware of this at the time of the booking, not on page X in the small print of the voucher late
Agency reply:
We have submitted all the relevant information and policies to all the reservation sources. Unfortunately there is only so much information that can be displayed on the main reservation page. Moreover all websites are primarily catered towards deplaning psngrs at the airport and hence the local renter policy is mentioned in the reservation details.
Misleading information. Website said unlimited Km. Rep in the counter said it's not. had to pay extra 79$ to get an extra 500 Km.
My name is Badr is my phone # is 4168389658.
Thanks
Agency reply:
Our local renter mileage policy is clearly mentioned at the source of your reservation. Please refer to you reservations under the heading Mileage.
The overall experience was great!