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Aditya and Shan were great.
Agency reply:
Thank you very much
Really nice people. Great vehicle. Pick up is a few minutes off airport, but totally worth it.
Agency reply:
Your comments are grealty appreciated.
Everything was great! We had an amazing experience, the staff was amazing! They gave us an upgrade without even us asking for one! They will be the first place I would go back to!
Agency reply:
Looking forward to serve you again!!!
I would like to say big thanks to "Vivian" because she knows how to deal with the customers in a good way
Great service and very friendly staff! Moreover, I have received free upgrade and great car!
I think accepting debit cards would be helpful
Agency reply:
Due to the limitations of the type of transactions that can be processed by a debit card we are unable to accept them as a form security at the time of the rental. But they can always be used as a final form of payment at the end of the rental. Your comment are very important to us and help us improivng in our service.
I booked a standard sized car and called rental agency 2 hours prior to pick up to confirm vehicle is on site, employee assured me vehicle is prepared and a awaiting my arrival. Upon arrival, employee wanted to give me a sub compact vehicle because he said that's what I reserved when in fact I spoke to the same employee 2 hours prior and he assured me that the same vehicle I reserved was available. After 45 min of waiting, I was finally given a very filthy SUV that was uncleaned and foul smell
Agency reply:
All reservations are made by size/category of the vehicle and not by make, model, color or accessories. I believe that you were not happy with the vehicle that was offered to you at the time of pick up and once again as its evident we took the extra step and gave you a free upgrade. Also all units are cleaned and washed before each rental nevertheless in an event a customer is not satisfied about the cleanliness of the vehicle they are offered the next available vehicle and the same is vehicle sent back for cleaning.
Always renting from them. Great company, great staff, great cars and great value.
Agency reply:
Always a pleasure doing business with you. Thanks
Very poor customer experience
Vehicle requested not available after calling to confirm vehicle being issued; and after everything(them telling me that even though they confirmed the vehicle) they tell me I need a $1000 deposit on CC
Very dissatisfied
Agency reply:
The reservation was for a Standard SUV, and our records indicate that availiblity should not have been an issue. Infact you were offered a free upgrade to a Premium SUV at no additional cost. The only reason the rental did not go through was because of the $1000.00 preauthorisation, which is required for Local Renters and is mentioned in the Local Renter Policy at the source of your reservation.
the car was a good new car but not for 7 people as was advertised.
Agency reply:
Our records indicated that you had rented a Nissan Pathfinder from us, which is a 7 p*** vehicle.