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the car was a good new car but not for 7 people as was advertised.
Agency reply:
Our records indicated that you had rented a Nissan Pathfinder from us, which is a 7 seater vehicle.
Second rental; delighted; will come back in future.
Agency reply:
Looking forward to serve you again!!
I was just 6 mins late than my return time and they charged me for a 1 days rental. This experience has really pushed me away from Routes. .even if I have to spend more money somewhere I would never rent from Routes.
Agency reply:
Our records indicate you came after our closing time and as indicate on your reservation and on the notice all after hours returns will be billed to the next business day. Nevertheless when you came in the next day we still have you a discount on the extra day rate.
Your pickup loc'n IS NOT AT THE AIRPORT.
Your office does not open till 8:00am so early arrivals have to wait - unacceptable.
Your "shuttle service" was an un-marked pickup truck that came and left without picking us up at 8:25
We arrived at 7:30 am, did not get picked up until 8:50 and was on the road with rental at 9:15 - making us late for our 10:00 meeting in Burlington.
Agency reply:
All reservation websites display us as an offsite car rental company. Depending on the reservation website this is indicate by Call for Pickup/Shuttle, Shuttle to Counter and/or Car. Also the physical address of the location and the business hours are mentioned on the reservation under the location info. Moreover reservations can only be me made for pick up during those hours. Therefore your reservation was for 8:00am and not for 7:30am. We do have a marked shuttle for customer pick ups.
They were on time, very friendly and helpful, and honoured the rate and vehicle, and even offer me a better one/upgrade for a very reasonable amount, which I took advantage of right away.
I recommend this rental car company to anyone who is in need of this type of service.
Agency reply:
Thank you very much
Great value and airport pickup/drop-off service. The free upgrade made my experience superb.