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I've been travelling for a long time and really appreciated every aspect of my rental experience with Routes. The staff were amazing from the check in, out and driver to the airport (especially check-in :). Awesome company. We need more businesses to value their customers like you all do....THANK YOU
Agency reply:
Thank you for sharing your wonderful experience. Looking forward to serve you again !!
Team Routes Chicago
Two thumbs up..very good service and affordable price.
Agency reply:
Thank you !!
Team Routes Toronto
That was a very good experience to rent a car from this place.
Agency reply:
Thank you !!
Team Routes Calgary
Extremely rude service. The agency mislead the quote that was displayed when booking and was difficult to deal with. The manager on site was not helpful and did not care about our concerns. Felt tricked and extremely disappointed in the service. The vehicle also needed new brakes and didnt feel safe driving.
Agency reply:
As per your reservation the total quoted to you was $330.32 CAD and the total amount you paid for the rental was $330.28.
Thank you!!
Team Routes Toronto
We caught an earlier flight which caused an overlap of 2 hours - we we're charges a full day but at the decent rate we had. Would have been great if it was waived since they could rent it out 22 hours sooner and knew about this at pick up - oh well.
Was upgraded to SUV tht was muddy inside and out and half full of gas for $50 a day +tax
Canada Day long weekend so not many options and third time I've used Routes on the Canada Day weekend booked last moment
Agency reply:
It is industry standard. No car rental company will waive the charges especially on a long weekend when it is fully booked. We do appreciate your repeat business.
Team Routes Calgary.
The staff was personable and friendly and made me laugh! The car was equal to any other I've rented from any "famous" agency. Very satisfied.
Agency reply:
Thank you for your comments!!
Team Routes Chicago
Low rate at great value. Rented for Canada Long Weekend. Appreciated the customer service...I had called letting them know I would be late with the drop off time, but they said it was fine as long as I was able to get there before they closed at 6pm. Highly recommended, will rent from again.
Agency reply:
We are glad to know you had good experience with us. Looking forward to serve you again.
Team Routes Surrey
There was a long wait at the counter once you were picked up at the airport. The $500 hold on the credit card wasn't expected. The SUV we reserved wasn't available.
Agency reply:
As per our records you came few hours before your pick up time and was okay with the size of the vehicle. You were not willing to wait. The hold on the credit card is clearly mentioned in the policies.
Thank you!!
Team Routes Toronto
It was a good vehicle well maintened and good price.
Agency reply:
We appreciate your feedback!!