REASON TO LOVE RENTER

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While the service was good, a bit more emphasis on client engagement would be helpful. For example, we had to wait quite some time to get the vehicle. We stood out in the cold for several minutes (10-15mins) before realizing the vehicle was not ready. Communication that the vehicle was being prepp'd and would be ready shortly would have allowed us to free an individual who had been waiting.
Agency reply:
Thank you for comments. The agent has been informed about your last concern.
The agent was very courteous and I was provided an upgrade without any extra charge. I was also provided transportation shuttle to the airport to catch my flight. I would strongly recommend to friends to rent from this rental agency even though it is not at the airport.
Great staff!
A little mix up on delivery.
I was pleased with the service but felt that $50 admin charges was pretty hefty to pick the vehicle from the alternate location and also that the parking fee was misrepresented as I was advised within a couple of hours that the vehicle was picked up which shoul not have been $30 however i am accepting the charge. One item of interest though is that I was not shown the drop off location for the keys as I had to be at the airport before the opening time of the business.
Agency reply:
As per the reservation vehicle pick up/drop off is only from the rental location. Therefore we have to make alternate arrangements to pick up the vehicle from a different and hence the fee. For future refrence the key drop off is just beside the main door and is clearly marked.
Route service is really quick and efficient. Staff is really nice and respectful. I will definitely recommend to my friends and family.
Price is very good.
Car condition and cleanness is poor
Everything was smooth as silk,upgraded with no charge.I'll be back.
Car smelled like smoke which made it pretty gross to drive in.
When travelling, renting a car helps save time, adds convenience and saves wear and tear on a personal vehicle. I have seen all the best standard services, like competitive rates, reliable transport, pick up and drop off services, unlimited mileage, and many more......................... Only i think they need more companies of other cities as soon as possible.