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Friendly staff.. accents sometimes made it hard to understand-- should be informed that the agency is not on site (at the airport) and that one has to get a taxi there-- not so convenient--
Excellent service! Very friendly staff, everything went smoothly. They picked me up from the airport. Car was nice and clean. I will definitely rent a car from them next time when I come to canada!
Routes staff picked me up after hours for a small fee and then dropped me off near the airport which was great. The only small oversight was the lack of a frost scraper and snow brush which I had to buy.
I'd rent again!
Great customer service! The vehicle though had a little bit of a problem - tire pressure and oil change warning kept on showing on dashboard - but car jockey gave me a heads up when they handed me the vehicle.
I am happy with the service .quick pick up from the airport.Reasonable rates and brand new cars.
I will use Routes car rentals again.
Very happy with the price and the car itself.
Nothing to report
For a second time, the rate obtained via kayak.com was not honoured. I had to detect the fact aand insist in the quote be respected
Office opened late causing great trouble with very tight flight conne tion.
This is a great company to rent from, I was upgraded to a larger vehicle without having to ask and the vehicle was great!
The wait time to be shuttled to the airport was a bit too long.
Also I booked my vehicle on line it said unlimited klms but was told I had a limit of 3400 klms 500 per day. I asked about that upon return of the vehicle but they weren't able to look up my reservation as their system had been down all day.
Besides that I would rent from this company and have recommended it.