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I booked my vehicle for a time at which the location was not open (2 hours before). On calling the agency, they said they'd have someone on-site within 30 minutes, After an hour I called them back, and they said it would be another hour until they started their shuttle. When their shuttle was due to start, it was no where to be found. 30 minutes of calling them and they were finally able to describe their shuttle and where to find it. When I finally got my vehicle, it came with 4 bald tires...
Service was great. Thank you
Apart from feeling a little pressured to go for a more costly vehicle, my overall experience was very good.
had to wait at air port for 45 min for shuttle to pick us up. They had very little selection at the agency for vehicles, but they upgraded us from our economy rental cause there was no economy available.
Awful, rude, and waste of time to go there. Will never try to rent with them again. Other customers had same issues.
My experience was exceptional, the only downside was the lengthy wait for pickup from the airport (almost 1 hour)
Was Okay... Could do better!
It is a great service if you are coming in and out of the airport but it is a pain to get to by public transport from elsewhere in the city. It was good value and the car was fine, I am happy they were able to give me the car I had reserved (which was reserved only half an hour before arrival - which was great, called and they came to pick up straight away!) rather than the 'upgrade' to an SUV - which I did not want.
I wish that the mandatory liability insurance was included part of the quote for the car.
I have worked in the airline and tourist industry for almost 30 years, this by far, was the WORST service Ia have ever received. I offered to pay cash for the deposit and it was not accepted. They charged my card even when the car was not rented. Besides, I ended up paying CAD 410 for round trip fare in a taxi.
Poor service. I will make sure me and other know what a poor service this company offers (Expedia, Priceline, TripAdvisor, etc).