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I rent cars often but this is by far the worst experience ever, the staff try to ripe you off. They impose an insurance even when is illegal to do so as it was covered for example with my credit card, adding to the price aprox 16$/day. This agency is a pure SCAM I will never go back there neither recommend to anyone. At your own risk.
Shuttle to airport didn't start til 6.30am on Monday morning. Very inconvenient.
When we arrived to pick up our rental there was a long wait. However, the customer ahead of us was being very difficult, and I think the staff handled it professionally. When we returned our rental, it was processed very quickly and we were promptly shuttled to the airport.
Overall, I was very happy with the experience and would rent from Routes again.
well done
great value for $$$$
Great staff: very competent and friendly.
The rate and vehicle were as promised. Both to and from the airport was slow. They need a location where there is parking. There was no way to return the car other than just leaving it running in the parking lot. The gentleman who picked me up did provide perfect directions for how to get where I was going next. The question is was the savings on the rental worth the extra time and hassles involved? My opinion is it was about 50/50. And I always reserve final judgment for 60 days after.
We will definitely rent from Routes again in the future. Thanks!
We generally like the company and the process started well. We arrived very late one night and the staff worked with us to get going by midnight. However, we were not told the office closes at 6 pm on holiday weekends and we arrived at 6.30 pm in preparation for an 8.55 pm flight. We then had to spend $35 on a taxi to get to the airport and leave the key in the drop box may be charged an additional half day. All of a sudden, we were faced with a potential additional $100 in fees - not a good end
everything was good.
Great