RROA
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Didn’t get any information sent over regarding supposed ‘terms’ turned up for our rental to be told the 60 minute grace period was up as we were 64 minutes late. I asked if the vehicle was available to rent and if they could help us out as we were a party of 12 and now without a vehicle, to be told no there was no vehicle available - so aside from the 60 minute grace period those 4 extra minutes apparently the vehicle was rented out within?! Ridiculous and appalling attitude by the staff.
Waited more than 1 hour for pick up as I was told they are busy. At the booking office they asked more than double with hidden fees than what was quoted. They were blaming on third party rental ( car express rentals) for higher fees and finally they asked to cancel the rental. We could not get any vehicle. Very poor experience and I would never recommend them or Car express rentals.
I would never recommend this company to anyone nor will I rent from them ever again. I will be posting reviews whenever I can. Desk worker was not friendly and very pushy. I paid almost 3 times what my quote was. They said they would not accept Canadian insurance even though we had coverage through them. Told us 90% of cash tolls weren't active when theu were snd we used the tolls twice. Ever again will I rent from RROA
The staff was amazing. So courteous and kind. I will definitely rent again. Thank you*****
All around great. Staff was helpful and friendly.