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Great experience. My only suggestion would be for the staff to be more upfront about after hours returns. When we booked (we were called- reservation modified because vehicle wasnt available) we specifically asked if a Sunday rental caused any problems, we were told no. Also, at the pick up nothing was ever said about the fact that return would NOT be at the same location. We did not find out until we returned and saw the sign on the door. Would have saved us time knowing ahead of time.
This was by far the smoothest most pleasurable and most rewarding car rental experience we have ever had. We wish we could clone this agency all over the world. Office staff was professional, efficient, helpful and friendly. The vehicle we rented was better than expected and in top condition. The price was the best we could find online. Pick up and drop off were a breeze, and there is even a gas station across the street for your return fill up. It doesn't get better than this.
Rugged Rental was excellent. The rate was very good, saved me money; and the vehicle was in excellent shape. I would most definitely rent from them again.
Thank you Rugged Rentals. This was the smoothest process I have ever experienced to go from the plan to driving off. We will be renting from you soon in the future.
Great experience when renting from Rugged Rental. It was significantly cheaper than big brand competitors, especially for a large SUV.
Thank you for your help. I am glad there is a location in Layton, UT
Car rentals are so expensive! That being said, Rugged Rental offered the best deal. The only thing was we discovered a turn signal was out on the second day. Luckily, it didn't cause any problems; it's hard to really check out the full vehicle before you drive away.
We had no problem. We were picked up on time & the price of the car was good. I think the car could have been a little cleaner. Everyone in the office was very pleasant.
Great value for high quality vehicles. Bailey is a top notch employee whose Customer Service and communication skills sets this company apart from the others! We will use Rugged when we return for ski season and recommend to anyone headed to Salt Lake City!
The after hour service pick-up and return services were excellent.