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Employees were helpful and accommodating when I wanted to change vehicles.
All was great
Already recommended to people. Everyone was very nice and helpful. Very easy pick up and shuttle experience too. Thanks!
Was told ski racks would fit 4skis and 2 snowboards. When I picked up the car they tried to give me a car with roof racks but no ski racks. They changed the car. Only had clamshell racks. Also was told they would text me instructions for returning after hours. I never got the instructions.
Shuttle process from the airport took longer than expected. Value for vehicle is better than most other rental agencies.
Even though we picked Dealers choice, I called to see what we were getting. Rep said Grand Cherokee or Ram 1500. When we arrived, they put us in a Ram 2500. Not a big deal, but my wife is short and the truck had no running boards, so it made it a little difficult for her to get in and out. If that truck had running boards we would have no complaints. Rugged Rental was great to work with and a smooth rental overall.
it was great. Thule rack was a bit finicky, but other than that was great.
It snowed a lot when we were in SLC so securing a 4WD was essential. Knowing that we get a 4WD gives us a peace of mind. Other agencies do not promise a 4WD.
Car was fabulous...staff at Rugged Rental were AMAZING...will definitely rent again! Thank you!!!
It was convenient to be able to drop off the car at on off site parking location near the airport.