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I needed a van or larger SUV to rent in Salt Lake City for a weeklong ski trip. Our adult daughter and her partner joined for a long weekend. Rates from the "traditional" rental companies with airport pickup were outrageously priced. Rugged was less and my experience with all their employees were stellar! Highly recommend them.
I received a text message with directions to the pick up area. These were great directions, but it did not include the phone number of who to call. It would be very helpful to include this phone number in the text.
Wait for the shuttle to the airport after returning the car was below expectation.
Great!
Great company to do business with.
Great experience
After hours pickup personnel not very helpful on resolving issue with the rental, gave flimsy excuse for not being able to resolve problem and laid all responsibility on me for the rental not meeting our needs. Not what I would rate as quality customer service. Vehicle was canyon certified and large capacity with no accommodation for an equal number of skis....no roof rails and no ski rack. Would make a great summer rental!
This was a great experience from start to finish. I will definitely rent from Rugged Rental again!
Always a positive experience. Clear communication of all policies and cheerful, helpful customer service.
Great rental experience including the late drop off experience. Very clear instructions and great service at the Park n Jet.