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High quality truck which was perfect for the mountains. Great service and best of all the price was very good!
I wish there was a more complete rental agreement that goes over details about what the renter is responsible for fixing and what the company is responsible for fixing. We had a flat tire that was not patchable and were surprised that we were responsible for replacing the tire. The people at Discount Tire and Firestone were completely stunned at that fact as it is not the norm for bigger rental companies. I understand policy but wish it was more clear upfront. PS- Tanner and Katie were great!!!
Asked fir a jeep cherokee. Had a jeep wrangler. Would have prefered what i reserved
Tii bad the agency doesn’t have the ski box option anymore
we have been renting for many years now and won’t be going anywhere else if at all possible. every experience has been exceptional. thank you!
All their processes from reservation to dropping off the vehicle at Salt Lake City for our return was efficient and effective. We rented from Rugged to ensure we were covered for travel to Brighton up Cottonwood Cayon in case of road closure to vehicles not certified by UTDOT. When we dropped off our vehicle instead of making us wait for the shuttle (reasonable at ~15min) they had an employee drive us in our rental vehicle with suitcases and ski tube.
Rugged made the trip very stress free. On time pick up good rates. Definitely would use again.
Instructions for pickup and drop off were clear, service was excellent, no problems at all.
I was upgraded to a Jeep Wrangler Sahara which was a ton of fun. Love not needing to hassle over snow tires and ski racks. Great value and service both times I’ve rented here.
A+ experience all around, no complaints, will return.
Late night pick-up delayed by baggage issues. Despite this, the staff at Rugged Rental patiently waited for us and provided exceptional and rapid service getting us into the car and on our way in less than 5 minutes