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I'm really happy with renting from Rugged Rental, nice to talk to people who actually seem to know about the cars they have available for rental as we wanted to be assured to have awn or 4wd - we did, it was easy to pickup, the whole process was simple and easy and I would definitely recommend them! I'll let everyone I know know about them too! THANKS!
My sister and I both rented vehicles for our families for a recent trip to SLC. Our flight was delayed but I was able to email Rugged Rentals and they got back to me right away. Check out and return are very fast which is a bonus with a 4 year old. Pick up is the weakest link if you have a lot of luggage as you have to walk across the street, but that is minor and has to do with airport policy.
Nice, great, easy rental experience... big thanks!
Great overall experience. The staff was very helpful over the phone and in person. The car we got was brand new and worked perfectly.
The staff at Rugged was awesome. Courteous, friendly, and got us on the road quickly. The van we rented was exactly as expected and fit our needs for our ski trip. Rugged also ensured that we knew how to drop off the vehicle during the early morning hours when we departed. All in all a great experience.
Only one complaint - since I am renting in Utah in the winter, I would have expected a snow brush in the car for snow removal. I had to remove snow with my gloves during a 10 inch snow storm.
We have rented from Rugged Rental before because it is economical and not far from the SLC airport. The pickup and dropoff worked just fine.
I have rented vehicles for over 50 years. This rental met and exceeded all of my expectations. The knowledge of even the non-management staff was exceptional, even knowing what octane of gas I should use, where the closest freeway access was, what gas mileage I could expect.
This was the best ever!
Very good
Great people and vehicles.