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Car was nicest trim line of a fancier model than reserved. Turned out to be a very nice car!
Very prompt and accommodating
Staff was great, very professional and knowledgably. Vehicle had zero problems. Being picked up and dropped off at the airport was a bonus. Thanks
The only critiques are: Rep might want to do a quick explanation of the vehicles controls, especially handy for non 4 wheel drive drivers. He did ask if we had questions, so I can't blame him. Just might be a good 1 - 2 minute overview. More important, the cowling/air deflector under bumper reduces the overall ground clearance of the vehicle to that of any standard car. Much too low for 4 wheel drive rated vehicle. Can catch and scrape on even normal curbs. Far too easy to be damaged.
Pick up was easy, prompt shuttle, great rental, super clean, more than I expected. I rented a 4 door Jeep and got a top of the line Rubicon with leather, brand new to boot!!!! Drop off after hours seemed a little sketchy but worked just fine. Sure, I will go to some car lot not associated with the rental agency and drop off my vehicle and hand over the keys to some random person working there. Seems legit?
Ashlee at Rugged Rental was very helpful in helping us secure another vehicle after the one we originally requested was unavailable but we never received an email telling us that until I called to verify our rental a few weeks before our date. She then worked to get us yet another vehicle when the 2nd one we requested was damaged just a few days before our date. It was clean and everybody was helpful.
Great experience. This is the second time I rent with rugged rentals and it won't be the last. After hours drop off was easy and convenient.
Everything we hoped for and more. Will definitely rent from again if/when we're in the area again.
great service and value
The vehicle was better than expected. The staff was prompt, professional and friendly. Would definitely use them again.