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Great experience very nice and appreciative staff
Late pick-up but Rugged reduced our rental price as a compensation for this minor inconvenience.
Great rental, will consider again.
Great staff. The convenience is appreciated.
Office Staff was excellent, Van was excellent and served its purpose...the transport from airport could be improved. The guys needs to come with more energy, knowledge and engagement with the customers. His attitude felt like we were bothering him and when we wanted help with luggage...this seemed over the top. Customer service is all about attitude and energy...and pull your pants up!
Rental experience was phenomenal. I was even more surprised that we were given a ride back to our hotel rather than the airport. Great customer service.
Love this rental company. Always very nice people and extremely helpful. We are repeat customers of several years and will continue to do business with them.
I have rented from Rugged Rentals for a number of years and have found their service to be excellent every time .
I think the people they have working there are top notch.
It was all great, only concern was when we called for pickup f/ airport there was no answer (multiple calls) luckily van showed up to pickup someone else. But otherwise it was all great.
These guys are great! Everything was awesome, no complaints whatsoever. They gave us a better vehicle at a cheaper price than all the major rental companies. They even offer a second driver for free, something most of the major rentals were charging an arm/leg for. They're located a short distance from the airport and the pickup was fast and easy.