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Staff member Josh picked me up promptly in the morning from my hotel as planned (prior to scheduled opening time) and got me on the road quickly. All necessary arrangements were made in advance and unambiguous. As I had to fly in from out-of-town, this was very much appreciated. Thanks.
The person who handled our rental was extremely polite, helpful and knowledgable. He answered all of our questions on using the vehicle and provided us with a cooler and camp chairs.
The car we reserved was not immediately available when we arrived due to a mix up on their part. However they made every effort to provide us with the proper vehicle after a short wait as they resolved the issue. They made no excuses and made every effort to make it right. I would definitely rent from them again.
"You said "Comments are optional".
Great rental agency. Will definitely recommend to family/friends and wouldn't hesitate to rent from again next time we are in Utah
The use of the cooler was a big help.
I have never worked with a better car rental agency. Period.
Fantastic service and friendly people. We rented a Jeep Grand Cherokee w/ 4 wheel drive and it was great. Our shuttle to and from the airport was very prompt and the driver was very friendly and helpful.
The cost of this rental was extremely reasonable compared to other rental companies in the area. I highly recommend Rugged
for your future rental needs.
Great staff. No problems. Good rates.
I was nervous renting a vehicle because I HATE care rental places, also it was my first visit to Utah and it was just me and my daughter and I was unfamiliar with the area, however, your company's serivice-minded employees were SOOOO nice and helpful and helped me feel at ease with the process and with unfamiliar area to drive. I also only drive trucks, so getting an SUV for same price as a tiny Corolla at the airport rental places was AWESOME! Great employees, great price &great experience!!