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Have rented about 9 times from Rugged (thousands of $). Was disappointed this time in that the condition of the vehicle was not up to the standards that I have received in the past from Rugged. The rear tires were worn down to the tread wear bars. The spare had no tread left. The rear lockers would not engage. The vehicle registration had expired six months previous. These are just the defects I noticed, probably were more. Next rental's condition will determine if I continue to use Rugged.
first rental with Rugged--we will absolutely be back!
great experience, will definitely use this company again
The Jeep Cherokee we rented was clean, in great condition, and ran well. We had no problems with it. We were promptly picked up and returned to the airport. Our driver was friendly and courteous.
Rugged provided us with a great vehicle and excellent service. The option to return the truck to a 24hr lot near the airport (after hours) was very appreciated!
We have rented twice from Rugged Rental, and had exceptionally good experiences both times. So good, its influencing our vacation destination for next year as we are planning now, to visit SLC area and rent from RR again! THANKS!
This was by far the best rental experience we have had. Everything went very smoothly from the beginning to the end. The staff was very friendly.
Always a great experience with Rugged.
They failed to tell me where to return the vehicle if I came before ours which I told him I would be coming before ours at 6:30 AM I called three taxis finally had one was going to pick me up before I noticed that on their dark and storefront they were the eight and half by 11 sign telling me what to do if I was there before ours very poor service did not let me know what this even though I let them know that I would be there for hours
I have rented a Jeep Wrangler from Rugged Rental four times to travel on the back country Utah roads. The vehicle and service has been excellent every time. The satellite radio really comes in handy as well.