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Lovely and helpful staff. Great to know pretty much for sure what car you're getting especially when you might need a hefty 4-wheel drive vehicle.
we'll use this company the next time we travel back to Salt Lake city
We rented two 15 passenger vans for Snowshoe Nationals in Ogden. Rugged Rental worked great for us.
Second time renting with Rugged. Very good service and quality of vehicle.
Excellent staff. Friendly and helpful. Took us to our hotel at end of rental
I was a bit disappointed in the overall condition of the vehicle and lack of maintenance of the vehicle and encountered the following issues;
The windshield had a small crack in it when I picked it up that turned into a large crack a after a day of driving it.
The snow tires were well worn and should have been replaced before I had picked it up.
The oil change light when on after pulling out of the parking lot.
There were many dings, dents and chips.
Off-airport was a little inconvenient, and had to pay $25 after hours fee to pick up the car at 7pm.
Love this place - super accommodating - let me repack my bags in their office and relax before my flight. Great service.
Great experience!
No problems at all, did notice the fuel filler cap missing when I refilled it to return.
After hours drop off was so easy although GPS couldn't find the place. Had to use maps on the phone.