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Great place and super friendly staff. Jeep was a Rubicon, which was a much nicer model than I was expecting.
The vehicle that I rented a couple of years ago was not up to scratch for the conditions of the road however this trip the vehicle we rented was better than expected.
No comments
People were all friendly and responsive. My only problem was that the pre-rental communication (emails) did not say I should call when ready to be picked up. I waited for the Ace/Rugged Rental van for almost 1/2 hour before calling to be picked up.
This is our second time using rugged rentals and we will definitely use them again when we go to SLC. Lovely staff very helpful and friendly nothing was a problem for them.
Friendly courteous and speedy airport pickup. Will rent there next time.
We've been renting from Rugged Rental for over 14 years now. Your company has ALWAYS taken care of us and we ALWAYS recommend you!
Joe Gambino
nice to know i was absolutely going to get AWD/4WD, not easy to do with the major rental companies. pick up and drop off easy and the car was excellent
We did not receive the vehicle we reserved. Also, other rental companies (Dollar, Enterprise, Alamo, Avis) do not charge a deductible if choosing to pay daily for collision insurance offered by the rental company. This place charged an insane $1000 deductible in addition to the daily insurance charge. Read the fine print, this place is ripoff. Stick with more reputable rental companies.
Great communication and easy shuttle service. The staff was friendly and accommodating to our car needs.