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Everything was great from my first call, pickup of rental and drop off!! Thank you and would use again.
Rented with Rugged Rental 3 or 4 times. Minor issues before, which paying top dollar, you'd hope to avoid. This time, the truck was beat to hell and had high miles. The steering was messed up, the potentiometer on the diesel was malfunctioning causing acceleration problems. The children working the front desk could not possibly care less. Gave them two very courteous chances to try to make it right. All I got was "we'll give you 10% off next time you rent with us". Nope.
The staff was very friendly and helpful also the after hours return was easy and convenient.
Relatively fast, hassle-free experience. Car was clean and practically brand new. Definitely a better experience than I have had with most corporate car rental agencies.
Have used Ruggent Rental (SLC) several times and would have no hesitation in doing so in the future.
Good experience. Would rent from again.
Was the best rental experience we have ever had . Rental vehicle was just as reserved, costs were just as quoted, directions were clear and accurate, and staff was pleasant and helpful on the shuttles to the airport. Whole system was seamless - when does that happen with rentals? Great experience with a great company.
Was the best rental experience we have ever had . Rental vehicle was just as reserved, costs were just as quoted, directions were clear and accurate, and staff was pleasant and helpful on the shuttles to the airport. Whole system was seamless - when does that happen with rentals? Great experience with a great company.
We love renting from Rugged!
The price was much cheaper than any other chain in the area even with the airport fees. The vehicle was clean and ready to figure out all it's features. It has good tires and handles on all types of roads well. Checking in and out was very quick and they provided a shuttle back and forth to the airport. The first shuttle was full when we landed at the airport and we had to wait but it was a short wait as they are close to the airport.