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Everything was great and we are renting for a week in May again. I would suggest that in the future, more time should be spent showing and explaining the 4x4 features in the Rubicon.
We returned on a Sunday so off-site. The paperwork with the address to the shuttle area could use an update. The scanning code didn’t work and the address in GPS goes to a different location. We called and were easily guided there, so it was fine, but the directions/paperwork could use an update. Otherwise everything was great!
Awesome vehicle and the cooler was an unexpected bonus! Highly recommend Rugged Rental!
Shuttle, pickup and drop off were super easy and the staff was very helpful. The car was sufficient for our trip but wasn’t in great shape. The sun visors were broken and the car had a smell we couldn’t air out.
We were very happy with our rental experience- staff and vehicle. There were a couple glitches with the website and we did not get the vehicle we reserved, but we’re given an acceptable replacement. I’m not convinced the appropriate adjustment in price was applied, but we were okay with how it was handled and the overall experience. Would absolutely use Rugged Rental again, and highly recommend.
Great experience, fast and convenient. looking forward to use them on our next trip in March
Pick up after hours was prompt and easy, customer service was great!
It's a far better experience than the usual airport rental. It does require a shuttle ride, but the drive is easy, and it takes less time once you get there. As an added bonus, the shuttle driver loaded our bags into our car while we were doing the paperwork. Very pleasant experience.
Exceptional customer service in every area. I was traveling with small grandchildren and they allowed me to ship car seats to Rugged Rentals ahead of our arrival. Just one of several things they did to make our trip logistics as simple as possible
Exceptional customer service in every area. I was traveling with small grandchildren and they allowed me to ship car seats to Rugged Rentals ahead of our arrival. Just one of several things they did to make our trip logistics as simple as possible