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Cleanliness of vehicle could have been better.
Have rented from here before and have had cleaner vehicles in the past, not sure if things are getting missed or not, but wasn't 100% pleased with condition of vehicle.
Our rental experience was flawless, we got a brand new SUV AWD. There were no hidden fees. Everyone was polite and helpful. There was zero wait for the shuttle in either direction. I will totally recommend it to others.
I was thrilled to find Rugged Rental online when I was searching for a 4 wheel drive vehicle for our winter vacation. Prices were unbelievably cheaper than any airport rental & off airport rental company. I've already recommended Rugged Rental to family members planning their next Utah vacation.
My low rating was due to the fact that staff did not explicitly describe where the pick up location was located over the phone when I called after picking up my luggage. I called and was told to go to the "off site pick up", not the off-site pick labeled for rugged. She did not mention that we needed to cross the sky. So my family waited a long time with 1-year old in the cold. I called three times before staff texted the written instructions. They should have a rule to text always.
Excellent, as always. We have rented from Rugged Rental over many years and have consistently been more than satisfied.
I plan on renting from Rugged for every trip to SLC. The staff was awesome and the pickup and return went very smoothly and quickly. I also picked up and dropped off after hours and was very impressed by everything! Great company delivering real value!
We arrived for a week of skiing with two other couples. They booked rentals at the airport and had horrible experiences. Our shuttle was there by the time we got to the pick up area and our car was ready to go when we got to the rental location… about 10 mins away. Return was just as simple even though it was New Years Day. Shuttle took us directly to flight check in entry…. Service was great every step of the way… highly recommended
Had a screw in one of the tires. The staff quickly arranged another vehicle. Friendly & courteous office staff.